Choosing curtains online can be a daunting task because it often happens that customers don’t know which color, fabric, or style will look good in their space. That’s why we’ve introduced our return policy to make the process easier, clearer, and more comfortable, allowing customers to shop without hesitation.
If your order arrives damaged, such as a torn curtain fabric, a manufacturing defect, or if you don’t receive the order you booked, you can get an easy replacement or refund.
In such a situation, you are eligible for the return:
If you do not want to delay your return process, then you should check it immediately as soon as you receive your parcel. If there is any issue, then update it immediately so that you can be provided the fastest return.
Many people in Dubai order the curtains according to the measurement of the window, interior theme color, fabric selection, and stitching preferences. So that means ordering custom curtains means those curtains are only made for specific customers. In that case, these curtains are non-returnable. But if any defect or issue is found from our end, then we provide a complete and fair solution to the same.
We recommend our Sedar Curtain customers check the curtains thoroughly before installation after purchasing them from us. This will help you to know about these things:
If you install, alter, wash, or damage the curtains after delivery, you cannot return them as per our standard policy unless there is an issue with our service.
We have designed our policy in a very easy and simple way, which includes:
We thoroughly review each request and make fair decisions with complete clarity to satisfy our customers.
It is not always possible that you will be given a complete return or refund. There are some cases where corrections are made as per the situation.
The main goal is to solve all our customers’ queries and problems and handle all the procedures of return professionally.
Under our return policy, refunds will be considered based on the condition of the curtains, customization level, and the nature of the issue.
Refunds are usually processed via the same method as the original payment. Please note that processing time can vary from one payment provider to another.
Preparation work, delivery costs, and custom stitching deductions will always be clearly explained before approval if such work has already been completed.
The Return Policy applies to shipping responsibility, depending on the reason for the return request:
We saw every case thoroughly before making any final decision.
The Return Policy may not apply in situations involving:
These conditions make it easier to ensure fairness and quality standards on the part of both.
The Return Policy may not apply in situations involving:
These conditions make it easier to ensure fairness and quality standards on the part of both.
All curtain orders are carefully quality checked before they are sent to our customers. The quality of fabric, stitching, measurements, accessories, and packaging is checked to minimize delivery problems and customer concerns.
